Privacy Policy

1. Information We Collect

We may collect personal information including:

• Name, phone number and email address
• Property address and service location
• Details provided through enquiry forms or phone calls
• CCTV footage, photos and site notes related to drainage works
• Information required for quotes, bookings and invoicing

2. How We Collect Information

Personal information is collected when you:

• Submit a form on our website
• Call, email or message us
• Book a service or request a quote
• Engage us to perform drainage or plumbing works
• Interact with our website, ads or booking tools

3. How We Use Your Information

We use personal information to:

• Provide quotes, services and customer support
• Schedule jobs and manage works
• Issue invoices and process payments
• Communicate about your job or enquiry
• Improve our services, website and customer experience
• Meet legal, regulatory or insurance requirements

4. CCTV Footage & Site Imagery

• CCTV footage and photos may be captured before, during or after works
• This material is used for diagnostics, reporting, compliance and quality assurance
• Footage may be shared with you, insurers, councils or authorities where required
• We do not use identifiable property imagery for marketing without consent

5. Third-Party Services

We may use trusted third-party platforms to operate our business, including:

• Booking, quoting and job management software
• Payment processing providers
• Email, form and calendar tools
• Analytics and advertising platforms (such as Google)

These providers may store data securely on our behalf and are subject to their own privacy policies.

6. Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use our site. This helps us improve performance, usability and marketing relevance.

You can disable cookies in your browser settings if you prefer.

7. Data Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Data is stored securely and access is limited to authorised personnel only.

8. Access & Correction

You may request access to the personal information we hold about you or request corrections if information is inaccurate. Requests can be made using the contact details on our website.

9. Legal Obligations

We may disclose personal information where required by law, regulation, court order or to protect our legal rights and safety.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The current version will always be published on our website.